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Despite system failure, NC pays out record benefits
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Published: January 6, 2009
RALEIGH - North Carolina's Employment Security Commission managed to pay out a one-day record of $31.5 million in unemployment benefits on Monday despite a computer glitch that kept some people from filing claims.
ESC spokesman Andy James said Tuesday the commission's computer servers handled more than 106,000 transactions Monday, also a one-day record.
A phone line problem developed in the computer system Sunday, when 74,000 people tried to access the system. The ESC fixed that problem, and thought it also had fixed a separate problem caused by too many people filing claims. But the system failed again Monday when about 55,000 people tried to file.
North Carolina's jobless rate was 7.9 percent in November, the highest since October 1983.
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